►A primary role of facility managers is to manage/oversee the operation of the facility.

►FM must have a working knowledge of building systems, structure, interiors, exteriors, and grounds so the facility and all of its required systems function efficiently, reliably, safely, securely, and in a manner consistent with existing regulations and standards.

1. Introduction to Operations and Maintenance

2. Assess and Inspect Facility Needs

3. Manage, Oversee, and Monitor O&M of Building, Systems, and Equipment

4. Manage, Oversee, and Monitor Occupant Services

5. Select the Best Resources

6. Buildings, building systems, infrastructure, and grounds 

7. Furniture, fixtures, and equipment 

8. Physical safety and security 

9. Operations and maintenance processes 

10. Work management support systems 

11. Renewals and renovations