Company Logo
KPIs (Key Performance Indicators) course hero image

KPIs (Key Performance Indicators)

Overview

This course is designed to address the most challenging aspects of working with Key Performance Indicators (KPIs): Selection, Documentation, Data Gathering, and Performance Reporting. Participants will gain practical skills in applying a rigorous KPI Measurement Framework developed through over 10 years of research by The KPI Institute — the global authority on KPI education and research. The program bridges the gap between theoretical concepts and real-life business application, equipping professionals with tools and methodologies to drive organizational performance through effective KPI management.

Learning Objectives

Understand the role of KPIs in performance management and strategy execution. Master the KPI lifecycle — from selection to performance analysis. Gain hands-on experience in selecting relevant KPIs for organizational and departmental scorecards. Learn how to design and document KPIs effectively. Acquire skills in data collection, visualization, and performance reporting. Apply best practices for target setting and overcoming common KPI-related challenges. Learn how to lead KPI projects and coordinate cross-functional performance initiatives.

WHO SHOULD ATTEND?

Professionals across functions — including Finance, HR, Operations, IT, Production, and Logistics — who are involved in: Performance Measurement & Management Strategy Execution Business Analysis Department or Organizational Scorecard Design Performance Improvement Initiatives

COURSE METHADOLOGY

BK Management Team believe that learning is not only about acquiring technical skills, it is also about learning behaviors & Competencies that are desirable for work in plant operation & maintenance critical dimensions. Our holistic teaching develops our delegates' personal effectiveness to function both as an individual and as a team player. The course delivery & modes of instruction will incorporate theory , practical skills and Q&A sessions. To enhance learning outcomes, theory sessions will comprise classroom based lecture that will intersperse with interactive discussions, scenario-based, case-study, group exercises, video clips, power point slides, learners' Guide and the application of various tools which will be provided to help in the delegates and participants of the learning’s objectives. With successful implementation of the learnt skills they are bound to enhance Individual & Organizational growth. For online / Interactive Virtual sessions, Delegate should have a stable & good Internet connection on his Laptop

Course Outline

Module 1:
  • Challenges in Performance Measurement

  • Common KPI pitfalls

  • Overcoming selection and data challenges

  • The Value Added by KPIs

  • Role of KPIs in driving performance

  • KPIs Concept Map & Governance

    • Organizational levels of KPIs

    • Governance structures for KPI management

  • Understanding KPIs

    • KPI-related terminology

    • SMART objectives breakdown

    • KPI lifecycle explained

  • KPI Typology & Taxonomy

    • Leading vs Lagging KPIs

    • Qualitative vs Quantitative KPIs

    • Efficiency vs Effectiveness KPIs

    • KPI systemic mapping and use cases

Module 2:

KPI Selection & Documentation

  • KPI Selection Techniques

    • Sources for KPI identification

    • KPI selection for organizational scorecards

    • KPI cascading across business units

  • KPIs in Context

    • KPI alignment with industry standards

    • Departmental KPI application

  • KPI Documentation

    • Documentation form functions and design

    • Development of organizational KPI libraries

    • KPI documentation process

    • Using weights and indexes in KPI scoring

  • Working with Targets

    • Setting realistic and achievable targets

    • Challenges in target setting

    • Addressing negative behaviors associated with target pressure

Module 3:

Data Gathering, Visualization, and Review

  • Data Gathering & Reporting

    • Data quality dimensions

    • Identifying reliable data sources

    • Activation tools and techniques

    • Communication with data custodians

  • Data Visualization Best Practices

    • Designing efficient scorecards and dashboards

    • Usability and visual design principles

    • Examples and templates

THE ROAD TO EXCELLENCE / 2025 COURSE OUTLINES

  • Review & Evaluation

    • Recap of key learning points

    • Q&A session

Module 4:

KPI Project Coordination & Advanced Selection Techniques

  • KPI Project Management

    • Business case development for KPI initiatives

    • Planning and coordinating KPI projects

    • Managing data sources and workshop preparation

  • Advanced KPI Selection

    • Value Driver Concept Mapping

    • Strategy Maps & KPI Clustering

    • Use of Expo, VFA, and Balancing techniques

    • Scorecard development and initiative management

Module 5:

KPI Operationalization & Assessment

  • Operational Level KPI Selection

    • Departmental scorecards

    • Operational dashboards

  • KPI Measurement & Reporting

    • Effective data gathering communication

    • Report creation and change management logs

  • Course Review & Learning Assessment

    • Final course review

    • Participant Q&A

    • Learning assessment quiz

Do you have any questions ?

Enter Your Course Enquiry

Enter Your Details

Company Logo

Jubail Industrial City, Saudi Arabia

373 road 112, First Industrial Area, Unit No.: 1 Al Jubail 35717 - 7043 KSA

© 2025 BK Consultancy & Training

All rights reserved.