This course is designed to address the most challenging aspects of working with Key Performance Indicators (KPIs): Selection, Documentation, Data Gathering, and Performance Reporting. Participants will gain practical skills in applying a rigorous KPI Measurement Framework developed through over 10 years of research by The KPI Institute — the global authority on KPI education and research. The program bridges the gap between theoretical concepts and real-life business application, equipping professionals with tools and methodologies to drive organizational performance through effective KPI management.
Understand the role of KPIs in performance management and strategy execution. Master the KPI lifecycle — from selection to performance analysis. Gain hands-on experience in selecting relevant KPIs for organizational and departmental scorecards. Learn how to design and document KPIs effectively. Acquire skills in data collection, visualization, and performance reporting. Apply best practices for target setting and overcoming common KPI-related challenges. Learn how to lead KPI projects and coordinate cross-functional performance initiatives.
Professionals across functions — including Finance, HR, Operations, IT, Production, and Logistics — who are involved in: Performance Measurement & Management Strategy Execution Business Analysis Department or Organizational Scorecard Design Performance Improvement Initiatives
BK Management Team believe that learning is not only about acquiring technical skills, it is also about learning behaviors & Competencies that are desirable for work in plant operation & maintenance critical dimensions. Our holistic teaching develops our delegates' personal effectiveness to function both as an individual and as a team player. The course delivery & modes of instruction will incorporate theory , practical skills and Q&A sessions. To enhance learning outcomes, theory sessions will comprise classroom based lecture that will intersperse with interactive discussions, scenario-based, case-study, group exercises, video clips, power point slides, learners' Guide and the application of various tools which will be provided to help in the delegates and participants of the learning’s objectives. With successful implementation of the learnt skills they are bound to enhance Individual & Organizational growth. For online / Interactive Virtual sessions, Delegate should have a stable & good Internet connection on his Laptop
Challenges in Performance Measurement
Common KPI pitfalls
Overcoming selection and data challenges
The Value Added by KPIs
Role of KPIs in driving performance
KPIs Concept Map & Governance
Organizational levels of KPIs
Governance structures for KPI management
Understanding KPIs
KPI-related terminology
SMART objectives breakdown
KPI lifecycle explained
KPI Typology & Taxonomy
Leading vs Lagging KPIs
Qualitative vs Quantitative KPIs
Efficiency vs Effectiveness KPIs
KPI systemic mapping and use cases
KPI Selection & Documentation
KPI Selection Techniques
Sources for KPI identification
KPI selection for organizational scorecards
KPI cascading across business units
KPIs in Context
KPI alignment with industry standards
Departmental KPI application
KPI Documentation
Documentation form functions and design
Development of organizational KPI libraries
KPI documentation process
Using weights and indexes in KPI scoring
Working with Targets
Setting realistic and achievable targets
Challenges in target setting
Addressing negative behaviors associated with target pressure
Data Gathering, Visualization, and Review
Data Gathering & Reporting
Data quality dimensions
Identifying reliable data sources
Activation tools and techniques
Communication with data custodians
Data Visualization Best Practices
Designing efficient scorecards and dashboards
Usability and visual design principles
Examples and templates
THE ROAD TO EXCELLENCE / 2025 COURSE OUTLINES
Review & Evaluation
Recap of key learning points
Q&A session
KPI Project Coordination & Advanced Selection Techniques
KPI Project Management
Business case development for KPI initiatives
Planning and coordinating KPI projects
Managing data sources and workshop preparation
Advanced KPI Selection
Value Driver Concept Mapping
Strategy Maps & KPI Clustering
Use of Expo, VFA, and Balancing techniques
Scorecard development and initiative management
KPI Operationalization & Assessment
Operational Level KPI Selection
Departmental scorecards
Operational dashboards
KPI Measurement & Reporting
Effective data gathering communication
Report creation and change management logs
Course Review & Learning Assessment
Final course review
Participant Q&A
Learning assessment quiz
Do you have any questions ?
Jubail Industrial City, Saudi Arabia
373 road 112, First Industrial Area, Unit No.: 1 Al Jubail 35717 - 7043 KSA
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