Summary

This interactive Quality Assurance & Organizational Excellence training course is designed to develop the delegates’ skills in quality assurance and control and give them the best practices they require to implement different types of quality programs, including Total Quality Management (TQM), within their organization achieving organizational excellence. Quality assurance and control are integral components of a quality management system that ensure that the product or service being delivered meets the customer’s expectations.

Quality assurance and control systems provide guidance on principles, methods, and best practices for organizations to strive for excellence in everything they do. Quality management is a leadership practice that has a positive impact on the entire work environment. Effective leaders build a solid foundation that allows them to develop truly committed employees with high morale and improved performance, providing employees with opportunities for participation, problem solving, and teamwork, it creates a level of motivation within each employee.

Reference

Objective

• Define the major benefits to the organization of Total Quality Management

• Understand the impact of leadership to support quality management systems

• Develop measuring and improvement processes for quality assurance and control

• Describe how TQM can be introduced into their work place

• Identify useful quality improvement techniques for continual improvement

• Discuss the importance of quality standards, models and awards (ISO, TQM, Malcolm Baldrige, EFQM etc.)

Who should attend

• Senior Management

• Quality Assurance and Quality Management Managers and Staff

• Department Managers

• Team Supervisors

• Human Resource Managers

• Training Managers

• Customer Service Professionals

Additional Information